Delivery and Shipping Information

THE RUG COLLECTION delivers within Australia and use reputable courier services:

  • We aim to dispatch items within 3-5 business days from the time of order. This may vary due to high order volumes on any given day.
  • Deliveries to WA can take up to 6-10 business days from order dispatch.
  • We do not offer deliveries on weekends or public holidays.
  • Orders placed on a weekend or public holiday will be processed the next business day.
  • Business days are Monday through Friday, excluding Victorian Public Holidays.
  • Delivery occurs on business days between the hours of 9am- 5pm.
  • To minimise delivery disruptions, please send your goods to an address that is occupied during delivery times.
  • Any special instructions for delivery must be advised. All items will be shipped via our transport carriers/couriers and will need to be signed for.
  • Delivery is deemed to be effective when the delivery company receives a signed receipt or delivery docket confirming that the goods were received. If the packaging is damaged, please do not sign the delivery docket and contact our head office immediately.
  • If the delivery is attempted to your address and no one is able to sign for it, then the delivery company will transfer it to a nearby depot and leave a card with a number to call to them, for you to arrange a re-delivery with them directly.
  • If your order is held by the courier for an extended period of time following an attempted delivery or is returned to the warehouse undelivered and needs to be resent, additional charges for storage fees and associated shipping costs may be incurred.
  • All orders delivered to an address that is not occupied which have provided an Authority To Leave, your order will be left in a safe place out of the weather. If the area is not deemed to be safe, the driver can use their discretion to not leave the parcel. We cannot guarantee that the person making the delivery will specifically follow the location instructions. It is important to consider that if you give us an Authority To Leave the goods in your absence then we can no longer guarantee that you will receive your order, nor the other factors that can affect your parcel whilst it is sitting unattended – like rain, dirt, damage, theft etc. In this situation, we can only guarantee delivery and quality up to the point that the track and trace tells us the goods were left for you.
  • A valid street number, suburb, postcode & phone number must be included when completing the checkout - orders cannot be processed without this information.
  • THE RUG COLLECTION will not be held responsible for any delays incurred due to missing or incorrect delivery information
  • VIP DELIVERY please contact sales@therugcollection.com.au or phone 03 8555 3584 for more information.

DELIVERY COSTS AND TIMES

RUG ORDER DELIVERY
We ship Australia-wide via our own delivery services or Courier services.

Australian Standard Delivery Service

  • Australian Standard Delivery within Australia only.
  • As soon as your order has been shipped you will receive a confirmation email. If we have any questions or if there are any changes to your order we will be in contact directly with you. Please note, it is important to notify The Rug Collection within 48 hours of any delivery changes. Additional shipping charges may incur for re-handling of your order if you are not able to receive your goods within the agreed pre-scheduled time slot.

RUG DELIVERY COST & TIME

SPECIAL OFFER:
Free delivery on RUG Orders Australia-wide* until AUGUST 31st 2020. *Conditions Apply
*Free standard courier delivery within Australia for orders that consist of only rugs for a limited time during the The Rug Collection promotional offer. Valid until AUGUST 31st 2020.

FLAT RATE DELIVERY *$80AUD Australian-wide
Delivery Time *5-10 business days
*We aim to dispatch goods within 2 business days from the time of order. This may vary due to high order volumes on any given day.
*Deliveries to WA can take up to 6- 14 business days from order dispatch.

If you have any further questions, please contact us via email sales@therugcollection.com.au or phone 03 8555 3584.

FURNITURE ORDER DELIVERY
We have Flat Rate Furniture Shipping to the Melbourne Metropolitan area via our own delivery services or Assembly Now Courier services. If you are outside of Melbourne, please contact us for a Furniture Delivery quote on email sales@therugcollection.com.au or phone 03 8555 3584.


Melbourne Metro Delivery Service (2 Man Service – Melbourne Metro Area Only)
*Conditions Apply

  • Flat rate furniture shipping is limited to delivery in the Melbourne Metropolitan area within locations specified by The Rug Collection. For more information or if you would like a quote on delivery, please contact via phone or email sales@therugcollection.com.au
  • Melbourne Metro Flat Rate Shipping furniture orders are shipped via furniture delivery specialists Assembly Now within Melbourne Metro. You will be phoned the day before delivery by a team member from Assembly Now for your order delivery time window within a 3-hour block.
  • You will receive an SMS with a tracking link via Assembly Now of the van for a more specific delivery time window block.
  • As soon as your order has been shipped you will receive a confirmation email.
  • If we have any questions or if there are any changes to your order we will be in contact directly with you. Additional shipping charges may incur for re-handling your order if you are not able to receive your goods within the agreed pre-scheduled time slot.

* Flat rate furniture shipping is limited to delivery to Melbourne Metropolitan area to locations specified by The Rug Collection. For a shipping quote on furniture, please contact us via email sales@therugcollection.com.au or phone 03 8555 3584.


FURNITURE DELIVERY COST & TIME

SPECIAL OFFER:
$95 FLAT RATE DELIVERY on FURNITURE orders in *Melbourne Metro until AUGUST 31st 2020. *Conditions Apply

*$95 Flat Rate delivery within Melbourne Metro Australia for orders that consist of furniture for a limited time during the The Rug Collection promotional offer valid until AUGUST 31st 2020.

  • Delivery by our own delivery services or Assembly Now courier 2 Man Service to Melbourne Metropolitan Area only*

* Limited to delivery to Melbourne Metropolitan area within locations specified by The Rug Collection.
* No flat rate delivery to areas outside the Melbourne Metro locations specified by The Rug Collection.

Standard Furniture Delivery Cost:

Flat Rate Furniture Delivery *$150AUD Melbourne Metro areas. *Conditions apply or contact us for a Furniture Delivery quote outside of Melbourne.

  • Furniture orders Delivery Cost is a Flat Rate of *$150AUD within Melbourne Metro area.

Please note furniture items are shipped within Melbourne Metropolitan areas that are specified by The Rug Collection, please contact sales@therugcollection.com.au if you are located outside this area or have any questions.
* Limited to delivery to Melbourne Metropolitan area within locations specified by The Rug Collection.

  • Delivery Time *5-10 business days

 *We aim to dispatch order within 3 business days from the time of order. This may vary due to high order volumes on any given day.

If you have any further questions, please contact us via email sales@therugcollection.com.au or phone 03 8555 3584.