For RUGS it's FREE SHIPPING Australia-wide until 31st January 2021.

Usually we offer a flat rate of $80 to ship rugs Australian-wide. For more information please view our Shipping information click here.

For MELBOURNE METRO FURNITURE deliveries it's currently a Flat Rate of $95 until 31st January 2021.

For a furniture shipping quote, or more information please view our Shipping information click here. or contact sales@therugcollection.com.au or phone 03 8555 3584.

Yes, for a furniture shipping quote outside of our Melbourne Metro Flat Rate Shipping Zone please contact sales@therugcollection.com.au or phone 03 8555 3584. You can also view more Shipping information click here. 

If the items you order are in stock, your rug order will be dispatched within 3-5 business days. During busy periods  there may be delays on your order being shipped out.

If your item is deemed as damaged or faulty, you can exchange or receive a refund. No returns for change of mind or items on sale, therefore, please choose carefully. You can find our full Return Policy click here.

Please Note: For a refund or exchange, your return must be in original condition with packaging and tags attached.

Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order. All orders shipped throughout Australia are sent via courier and take 2-5 business days to arrive.

Find out more on our Shipping Information click here.

Please email or call us ASAP with your Order Number and we will arrange a replacement or refund for you. For a faulty item, we request that you also include a photo of the fault.

Email: sales@therugcollection.com.au
Phone: 03 8555 3584

Before continuing to the checkout, in the Shopping Cart please enter the PROMO/COUPON CODE in the field below your products and click APPLY COUPON to add to your order. Please note, only one discount code can be redeemed per order.

Unfortunately, it is not possible to make a change to an order once it has been placed. Please note that if you are not completely satisfied with your purchase you can use the return form, request a refund (if available see refund T&C's) or an online credit.

The general rule is the bigger the rug the better. View our Rug Placement Guide click here.

If the size you are wanting to purchase is no longer showing on The Rug Collection & Tallira Furniture Clearance Outlet website, it is no longer in stock and sold out. Contact us if you have any further queries.