FREQUENTLY ASKED QUESTIONS
Click the questions below to discover the answers. If you have any further queries, please don't hesitate to
contact us
HAVE A QUESTION ABOUT OUR CLEARANCE RUGS OR FURNITURE?
Contact us at:
The Rug Collection Pty Ltd
sales@therugcollection.com.au
Phone: 03 8555 3584
For RUGS it's FREE SHIPPING Australia-wide until 30th APRIL 2022.
Usually, we offer a flat rate of $80 to ship rugs Australian-wide. For more information please view our Shipping information click here.
For MELBOURNE METRO FURNITURE deliveries it's currently a Flat Rate of $95 until 30th APRIL 2022.
For a furniture shipping quote, or more information please view our Shipping information click here. or contact sales@therugcollection.com.au or phone 03 8555 3584.
Yes, for a furniture shipping quote outside of our Melbourne Metro Flat Rate Shipping Zone please contact sales@therugcollection.com.au or phone 03 8555 3584. You can also view more Shipping information click here.
If the items you order are in stock, your rug order will be dispatched within 3-5 business days. During busy periods there may be delays on your order being shipped out.
If your item is deemed as damaged or faulty, you can exchange or receive a refund. No returns for change of mind or items on sale, therefore, please choose carefully. You can find our full Return Policy click here.
Please Note: For a refund or exchange, your return must be in original condition with packaging and tags attached.
Please email or call us ASAP with your Order Number and we will arrange a replacement or refund for you. For a faulty item, we request that you also include a photo of the fault.
Email: sales@therugcollection.com.au
Phone: 03 8555 3584
The general rule is the bigger the rug the better. View our Rug Placement Guide click here.
If the size you are wanting to purchase is no longer showing on The Rug Collection & Tallira Furniture Clearance Outlet website, it is no longer in stock and sold out. Contact us if you have any further queries.